Contact Customer Service
Toll Free: 800-445-3988
Email:askus@carlisleft.com

     







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Pricing and Billing
Do I have to pay sales tax?
  Since Illinois Tool Works has a physical location in all states that collect sales tax, we are required to collect and remit sales tax.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
What are my payment choices?
  We are able ta accept payment from Visa, Mastercard, American Express, and PayPal.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).